iOS/iPadOS- Microsoft Authenticator Installation and Configuration
Prerequisite-
You must first have your iOS/iPadOS device in compliance via the Company Portal App. If you have not completed this, follow our guide to get started.
Installing the App-
1. From your Home Screen, tap App Store and search for Microsoft Authenticator. You can also follow this link.
Important: If you're not currently on your mobile device, you can still get the Microsoft Authenticator app if you send yourself a download link from the Microsoft Authenticator page.
2. Wait for the download to complete and tap open or tap it from the Home Screen.
3. When prompted, tap "Allow Notifications".
Configuration-
1. From your Apex provided computer, go to office.com and click the orange "Sign In" button.
2. If you are already signed in, it will take you to the Microsoft 365 home page and you can skip to step 4. If not, it will take you to this screen-
Enter your full Apex email and click next.
3. You will be prompted to enter your Apex email/Microsoft 365 password-
Enter your password and click "Sign In"
4. On the Microsoft 365 home page it takes you to, click on your picture/initials in the top right-
5. Click on "View Account"
6. Click on "Update Info" in the Security Info section
7. You may be prompted to get a code texted to you. If not, proceed to step 8.
8. Click "Add Method"
9. Select "Authenticator app" and click "Add"
10. You've likely already installed the Microsoft Authenticator app at this point, but if not, you will be presented with the steps to do so. If you've already installed it, click on "Next" to skip through the steps.
11. Once you get to this screen, open your Authenticator app to add an account-
12. Tap "Add Account" or the "+" to add your account. Select "Work or school account".
13. Tap "Scan QR code". You may be asked to allow the app to use your camera. Please do so.
14. Hold your phone up to your screen– until the QR code is inside the brackets/frame
15. The web page will then send a test notification to your phone via the Authenticator app.
16. You should see a pop-up in your app or on your Lock Screen (depending if you already closed the app/ your phone locked). Tap "Approve".
17. Your computer should now show "Notification approved" and allow you to click "Next"
18.This will take you back to the "My Sing-Ins" page and show your Default sign-in method, Microsoft Authenticator.
You are now ready for our Multi-Factor Authentication Roll-out. Stay tuned for updates on going live.